Dear Platform Users,
Please read these Terms & Conditions carefully as they contain important information about legal rights, remedies, and obligations. By accessing or using the Shtltown Platform, You agree to comply with and be bound by these terms.

Booking Policy For Tenant

Match your dream stay with 1000+ Sheltown properties across 10+ cities of India with just three simple steps:
1. Pay just 25% of the monthly rent and reserve your stay with SheltOwn.
2. Receive confirmation from sheltown.
3. Move-In on the booked date with Your OTP and a valid ID.

SheltOwn is a digital platform or marketplace for its property partners & Tenants and Service Partners & End-Users to meet digitally and arrange hassle-free, standardized bookings with value-added services offered by sheltown.
We are not an owner or operator of any of the properties or services listed online. We do not own, sell, resell, furnish, provide, rent, re-rent, or control any properties listed here by our property partners.
We do not control the content contained in any listing and condition, Legality, or Suitability of any accommodation or services. We are not responsible for and disclaims any liability related to any listings & accommodations & services provided by our partners.
Nevertheless, we try to serve you better, and to do so we try to standardize properties and amenities of properties and services listed.
During the cooling period (before confirmation received for your booking) If our Property Partner denies booking, we promise our Tenants for full-refund or booking to another sheltown property of tenant's choice; whereas sheltown makes sure that no such issues arise, and such cases are very rare.
a. In case Tenant doesn't provide any valid document of time of Move-In, Property Partner has the right to deny for booking.
(Valid ID's- UID, Voters ID, Passport, Driving license)
b. There is no Lock-In period for Tenants.
Tenants must deposit the rest of the amount before the Move-In date, and verify KYC in the My Account section.
c. In case of cancellation by Tenants, Cancellation or Refund Policy may apply.
d. Tenants are suggested to pay rent before the due date otherwise the late payment policy may apply.
d. Tenants can make payment online using online payment methods on SheltOwn so can get Offers & Discount.
e. In the case of bed-level bookings, we reserve the right to shift guests to other rooms in the same property in the subject of availability.
f. As the market evolves, Cost modifies and so does rents. However, we do assure you of better deals than others and affordable prices throughout.
g. All residents are expected to follow the law of the land.
Properties can be booked for personal use, not for commercial use or activities.
h. Tenant's guests are welcome as our guests and for your safety, our property partner may ask for a valid ID of your guests while making sure that there is no interruption.
i. We believe in having fun with your friends during your stay but tenants must be responsible so that it doesn't affect the neighbour’s and their privacy.
j. The meal can't be standardized at every property. So, it depends on the booking type and our property partner's menu.
k. Do take care of your belongings; we will also try to take care of your belongings but we are not responsible for any theft.
Any damages to property or amenities will come under the Theft and Damage policy and the Tenant may be asked to pay for the same damages.
l. Our 24*7 care focuses on resolving your in-stay related issues, ensuring you with quick resolution each time.
m. We reserve the right, in our discretion, to modify or replace any of the terms and conditions, or change, suspend or discontinue the services (including without limitation, the availability of any future, database, or content) at any time by posting a notice on the website or by any other means of electronic communications.
n. While we provide notification for these, it is also your responsibility to check t&c periodically for changes. Your continuance constitutes acceptance of these changes.
o. We welcome and encourage you to make your payments online but also, we are not responsible for any discrepancies held at or with or on payment gateway sites.
p. Late Payment Policy-In case of delay in payment of rent, we reserve the right to charge Rs.50/day which will be charged till the 10th of every month. Mandatory displacements will come into effect on the 16th day or 25% forfeit of security deposits, whichever comes earlier.
Any late payment will affect your tenant's credit score.
q. Notice Period and Cancellation & Refund Policy-Tenants have to inform the owner of the property or sheltown, 1 month before moving out. If the tenant moves out without informing, the owner has the right to deny him the security deposit.
q.1. Any unpaid utility bill and rent will be ducted from security deposits.
Payment for the full 30 days of the notice period is mandatory.
q.2. Extension requests for the stay will be acceptable only based on availability.
q.3. Any kind of outstanding amount payable by the tenant will be deducted from security deposits.
q.4. If the tenants decide to cancel the booking through the SheltOwn platform after paying online, then the amount will be refunded in the customer account within 48 hours. In other cases, it will be collected through the Owner.
q.5. Cancellation to all those confirmed bookings where the tenant wants to cancel a confirmed booking before 1-15 days of Move-In date, a charge of Rs. 1000 per bed or 25% of the Booking amount which has been paid (whichever is higher) will be levied and the rest of the booking amount will be refunded after deduction.
q.6. Rs.500 will be charged, In case tenants want to cancel 15-30 days before Move-In.
q.7. We consider your full refund only when you notify us 1 month before Move-In.
q.8. Sheltown may offer different cancellation policies from time to time.
r. Notification to the property owner or sheltown
Days before move out-Considered amount of Refund.
30 days-Full
15-30 days-40%
Less than 15 days-No Refund
s. In Case of Rent, Agreements-The renewal of the rent agreement is required after every 11 months of stay.
t. The rent includes fixed furnishing charges and apartment/society maintenance charges if there is any.
t.1. The rent doesn't include Electricity, Water, Cooking, DTH and Internet charges, Clubhouse charges, Cleaning, and Maid charges, or any additional furniture that is not a part of the package
t.2. The food charges are separate from rent charges and need to pay according to desired requirements.

Love your home to get your love back. We make sure it loves you more.

Terms And Conditions To Use

Last updated: 2020-07-22

Welcome to Blueshelt Services LLP (publicly known as SheltOwn) (“Company”, “we”, “our”, “us”)!
These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at (together or individually “Service”) operated by Blueshelt Services LLP.
Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.
Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them.
If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at

If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

Our Service allows our partners to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for Content that you post on or through Service, including its legality, reliability, and appropriateness.
By posting Content on or through Service, You represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.
You retain any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.
We have the right but not the obligation to monitor and edit all Content provided by users.
In addition, Content found on or through this Service is the property of Blueshelt Services LLP or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

Prohibited Uses
You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:
6.1. In any way that violates any applicable national or international law or regulation.
6.2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
6.3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
6.4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
6.5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
6.6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

Additionally, you agree not to:
0.1. Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
0.2. Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
0.3. Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
0.4. Use any device, software, or routine that interferes with the proper working of Service.
0.5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
0.6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
0.7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
0.8. Take any action that may damage or falsify Company rating.
0.9. Otherwise attempt to interfere with the proper working of Service.

We may use third-party Service Providers to monitor and analyze the use of our Service.

When you create an account with us, you guarantee that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Intellectual Property
Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Blueshelt Services LLP and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of Blueshelt Services LLP.

Copyright Policy
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”
You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

Error Reporting and Feedback
You may provide us either directly at or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

Links To Other Websites
Our Service may contain links to third party web sites or services that are not owned or controlled by Blueshelt Services LLP.
Blueshelt Services LLP has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

Limitation Of Liability

Governing Law
These Terms shall be governed and construed in accordance with the laws of India, which governing law applies to agreement without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

Changes To Service
We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

Amendments To Terms
We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.
Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

Waiver And Severability
No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.


Contact Us
Please send your feedback, comments, requests for technical support by email:

Website Disclaimer

Last updated: 2020-07-22
The information provided by Blueshelt Services LLP (“Company”, “we”, “our”, “us”) on (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us.

The Site may contain links to affiliate websites, and we may receive an affiliate commission for any purchases or actions made by you on the affiliate websites using such links.

The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume that all users will have the same experiences.

The testimonials on the Site are submitted in various forms such as text, audio, and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity, where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions.

While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, Blueshelt Services LLP is not responsible for any errors or omissions or for the results obtained from the use of this information. All information in this site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability, and fitness for a particular purpose.
In no event will Blueshelt Services LLP, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

This Site may include content from guest contributors and any views or opinions expressed in such posts are personal and do not represent those of Blueshelt Services LLP or any of its staff or affiliates unless explicitly stated.

All logos and trademarks of third parties referenced on are the trademarks and logos of their respective owners. Any inclusion of such trademarks or logos does not imply or constitute any approval, endorsement, or sponsorship of Blueshelt Services LLP by such owners.

Should you have any feedback, comments, requests for technical support, or other inquiries, please contact us by email:

Privacy Policy

Effective date: 2020-07-22

1. Introduction
Welcome to Blueshelt Services LLP.
Blueshelt Services LLP (“us”, “we”, or “our”) operates (hereinafter referred to as “Service”).
Our Privacy Policy governs your visit to, and explains how we collect, safeguard and disclose information that results from your use of our Service.
We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).
2. Definitions
SERVICE means the website operated by Blueshelt Services LLP.
PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
3. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
4. Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
0.1. Email address
0.2. First name and last name
0.3. Phone number
0.4. Address, Country, State, Province, ZIP/Postal code, City
0.5. Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
0.1. Session Cookies: We use Session Cookies to operate our Service.
0.2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
0.3. Security Cookies: We use Security Cookies for security purposes.
0.4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Other Data
While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, NDA agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.
5. Use of Data
Blueshelt Services LLP uses the collected data for various purposes:
0.1. to provide and maintain our Service;
0.2. to notify you about changes to our Service;
0.3. to allow you to participate in interactive features of our Service when you choose to do so;
0.4. to provide customer support;
0.5. to gather analysis or valuable information so that we can improve our Service;
0.6. to monitor the usage of our Service;
0.7. to detect, prevent and address technical issues;
0.8. to fulfil any other purpose for which you provide it;
0.9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
0.10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
0.11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
0.12. in any other way we may describe when you provide the information;
0.13. for any other purpose with your consent.
6. Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
7. Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Blueshelt Services LLP will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
8. Disclosure of Data
We may disclose personal information that we collect, or you provide:
0.1. Disclosure for Law Enforcement.
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
0.2. Business Transaction.
If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
0.3. Other cases. We may disclose your information also:
0.3.1. to our subsidiaries and affiliates;
0.3.2. to contractors, service providers, and other third parties we use to support our business;
0.3.3. to fulfill the purpose for which you provide it;
0.3.4. for the purpose of including your company’s logo on our website;
0.3.5. for any other purpose disclosed by us when you provide the information;
0.3.6. with your consent in any other cases;
0.3.7. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
9. Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at
In certain circumstances, you have the following data protection rights:
0.1. the right to access, update or to delete the information we have on you;
0.2. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
0.3. the right to object. You have the right to object to our processing of your Personal Data;
0.4. the right of restriction. You have the right to request that we restrict the processing of your personal information;
0.5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
0.6. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not be able to provide Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
11. Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.
According to CalOPPA we agree to the following:
0.1. users can visit our site anonymously;
0.2. our Privacy Policy link includes the word “Privacy”, and can easily be found on the home page of our website;
0.3. users will be notified of any privacy policy changes on our Privacy Policy Page;
0.4. users are able to change their personal information by emailing us at
Our Policy on “Do Not Track” Signals:
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
12. Your Data Protection Rights under the California Consumer Privacy Act (CCPA)
If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
0.1. What personal information we have about you. If you make this request, we will return to you:
0.0.1. The categories of personal information we have collected about you.
0.0.2. The categories of sources from which we collect your personal information.
0.0.3. The business or commercial purpose for collecting or selling your personal information.
0.0.4. The categories of third parties with whom we share personal information.
0.0.5. The specific pieces of personal information we have collected about you.
0.0.6. A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
0.0.7. A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
0.2. To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.
0.3. To stop selling your personal information. We don’t sell or rent your personal information to any third parties for any purpose. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale” under California law. You are the only owner of your Personal Data and can request disclosure or deletion at any time.
If you submit a request to stop selling your personal information, we will stop making such transfers.
Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.
To exercise your California data protection rights described above, please send your request(s) by email:
Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.
13. Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
14. Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
15. CI/CD tools
We may use third-party Service Providers to automate the development process of our Service.
16. Advertising
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
17. Behavioral Remarketing
We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.
18. Payments
We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
19. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
20. Children’s Privacy
Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).
We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
21. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
22. Contact Us
If you have any questions about this Privacy Policy, please contact us by email:

Property Partner Policy

LAST UPDATED: 18 NOV 2020 and the same shall be effective from 19 NOV 2020.

Dear Property Partners
Please read these Terms & Conditions carefully as they contain important information about legal rights, remedies, and obligations. By accessing or using the Sheltown Platform, you agree to comply with and be bound by these Terms.

These Terms of Service ("Terms") constitute a legally binding agreement ("Agreement") between Property Partner and Blueshelt Services LLP also known as Sheltown governing access to and use of the Sheltown website, including any subdomains thereof, and any other websites through which sheltown makes the sheltown Services available (collectively, "Site"), our mobile, tablet, and other smart device applications, and application program interfaces (collectively, "Application") and all associated services (collectively, "Sheltown Services"). The Site, Application, and Sheltown Services together are hereinafter collectively referred to as the “Sheltown Platform”. Your use of the Website, Application, and/or agreement signed (either electronically or otherwise) is an acknowledgment that you have reviewed the Terms and Conditions listed at Sheltown’s policy page and agree to comply with these Terms. Sheltown reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the Sheltown Platform. We will also provide you with notice of the modifications by email when they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the Sheltown Platform will constitute acceptance of the revised Terms.

The Property Partner shall not during the period of its Agreement with SHELTOWN, enter into any agreement directly or indirectly to engage with online aggregators in any manner for or in relation to selling/ marketing / promoting rooms at the Premises. Provided, however, that the Property Partner may continue to sell/promote rooms either directly or through any other business partner, the service provider (other than specifically named above) for marketing or booking services through the online or offline platform with the prior written consent of SHELTOWN. Notwithstanding anything stated herein, if the Property Partner defaults/breaches its obligation under this clause then the Property Partner shall be deemed to have breached a material obligation and shall be liable to pay liquidated damages as may be determined by SHELTOWN. Breach of the obligation under this clause shall be deemed to be a breach of material obligation and in addition to the remedies provided, SHELTOWN shall have a right to terminate the Agreement.

SHELTOWN shall have a right to undertake periodic audits/ surprise checks to ensure that the Property Partner is adhering to the standards of SHELTOWN from time to time. SHELTOWN shall have a right to conduct such an audit without prior notice and through mystery customers. The Property Partner shall not object to such audits and challenge the findings based on the fact that no prior notice was given for such audits. SHELTOWN shall have a right to review the Guest records of the Property Partner. The Channel Partner shall co-operate during such audit and provide necessary and correct information.

The term of this Agreement shall be valid and binding upon the Parties for a period of 11 months from the date of acceptance of the Agreement. The Agreement will be considered to be automatically renewed for another 11 months unless terminated by either Party in accordance with the Terms of this Agreement.

It is expressly agreed that nothing in this Agreement shall be construed as to create the relationship of employee, partners, collaborators, joint venture or principal agent between Parties hereto. The Parties are independent contractors agreeing to provide mutual service on the basis of this rate and marketing contract. Neither Party shall bind the other by its acts, deed nor omissions other than to the extent set out in this Agreement.

a. To create your listing Property Partner need to furnish all the asked details correctly including, but not limited to location, Amenities, Photos & Availability for bookings (which Property Partner need to update regularly), pricing, etc. Each Property Partner shall be solely responsible for providing the accommodation services to its customers.
b. Once a booking has been confirmed to a customer on the Sheltown Platform, the Property Partner shall honor such bookings. In the event, the Property Partner is unable to honor the booking for any unforeseeable circumstances, the Property Partner shall provide alternate accommodation of comparable standards at the same price and without prejudice to its right to indemnification, the Property Partner shall be liable to pay liquidated damages amounting to twice the booking amount received.
c. You should acknowledge and agree that you are responsible for any properties you list with us and their content which you promise at the time of booking/listing.
d. Accordingly you represent and warrant that any listing you do with us and the booking of or guest stay at, accommodation in a listing you post/create will not breach any agreements you have entered into with any third parties and will- Be in compliance with all the applicable laws, tax requirements and rules in regulations that may apply including, but not limited to, laws governing rentals and other properties and not conflict with the rights of third parties.
e. You understand and agree that any booking made via us is between you and tenants only and SheltOwn is not a party thereto.
f. SheltOwn reserves, at any time without prior notice to remove or disable access to any listing for any reasons including but not limited to where we feel a violation of our terms or otherwise harmful to the SheltOwn or its services.
g. You understand and agree to serve guests without any interruption and discrimination and you have to agree to respect individuals' privacy at most.
h. You understand and agree to serve guests by fulfilling contents that you mentioned while listing and comply with other Guest Policies of Sheltown.
i. You understand and agree that to provide a better stay for guests, SheltOwn may standardize the property listed by you and use branding or marketing resources at the listed property and by accepting this agreement you are giving consent for the same.
j. You have to understand and agree that although we promise to not charge you for your listing (as we follow Brokerage-Free Policy) but the charges incurred as Transaction cost or Tax (i.e. Payment Gateway Charges) will be borne by you (SheltOwn’s Property Partner) and also we reserve the right to charge tenants in case we offer any other services to them including but not limited to value-added services, Personalised services, etc.
All the transaction costs incurred by offering services other than the rent amount will be born by SheltOwn.
k. Sheltown will use its all commercially reasonable efforts to address property partner’s requests and claims related to rent, security deposits, and damages but is not responsible for administering or accepting any such claims and disclaims our partners (property or services) any liability in this regard.
l. SheltOwn remits the rent amount received from booking within 24 hours of when tenants Move-in to the booked property and all monthly payments are disbursed within 24 hours into the property owner/manager's bank account.
m. You understand and agree that you will also be governed in accordance with Tenant’s Booking Policy including but not limited to Theft & Loss Policy, Cancellation Policy, etc.
n. You have to understand and agree that you are solely responsible for determining your applicable Tax reporting requirements.